General

Read these regulations thoroughly and carefully. These regulations are written in the masculine form for convenience, but they apply equally to both genders. The provisions of these regulations shall apply to any use made by the consumer (hereinafter: “the consumer”) on the website https://www.miragetlv.com (hereinafter: “the site”) and to any action performed by the consumer through the site, including by phone, and constitute a binding agreement between the consumer and Emilia Wolans Ltd., ID No. 516787314 from HaBarzel Street 3, Tel Aviv-Yafo (hereinafter: “the site operator”). The headings of the regulations and the sections are for convenience only. For the avoidance of doubt, these regulations shall also bind any supplier to the site operator, and in any case, it shall not be considered an agreement for the benefit of any third party. Browsing the site and performing an action through it constitutes your consent to accept and act according to the regulations. Therefore, if you do not agree to the terms of these regulations, you are requested not to use the site. The use of the site is subject to compliance with the rules of these regulations. The responsibility of the site operator is limited as detailed in this agreement. The site operator shall not be responsible for actions between third parties. Intellectual property rights of the site operator must not be infringed, nor the intellectual property rights or any other right of a third party. These important provisions apply, without limitation, to all consumers on the site and to the suppliers offering their services for sale through the site. Changes to the regulations. These regulations are subject to change at any time by the site operator, at its sole discretion and as may be carried out from time to time. Customer service. For further details regarding the site and its activities, you can contact the customer service of the site operator by email info@miragetlv.com.

Eligibility

The site may be used by a minor, aged 18 and above, according to the definitions of the Legal Capacity and Guardianship Law, 1962, holding a valid payment method. It is not possible to place orders without providing credit card details when each purchase is subject to the approval of the credit card company, including identifying details such as full first and last name, ID number, year of birth, residential address, email address, and phone number. For your information – providing false details is a criminal offense. The provider of such information will be responsible for any damage caused to him and/or others due to the performance of the aforementioned action.

Service Provision Conditions

Placing an order on the site does not constitute final order confirmation. After placing an order, an SMS and/or email message and/or a representative on behalf of the site operator will contact the customer at the phone number entered during the purchase, in order to confirm the order and choose the date and time of the purchased activity. A call as mentioned in section 16 above and/or SMS and/or email, together and separately, sent to the phone entered at the time of the order, together and separately, constitute final order confirmation. For each service advertised on the site, a “Service Page” is displayed, including the commercial name of the service provider, the offered service, the service price, service specifications, payment terms, cancellation terms, and other relevant details as provided to the site operator by the service provider (hereinafter: “the Service Page”).

The responsibility for providing the services on the site, including their quality and correctness, lies with the service providers advertising on the site. However, the company undertakes to work with reliable service providers with a high standard of quality and professionalism. Moreover, the company undertakes that in any case of receiving a consumer complaint, it will act immediately to address the complaint in order to prevent the recurrence of these complaints and even consider terminating the engagement with that service provider according to the examination of the circumstances of each case. Cancellation of an Order Before Receiving the Service A consumer is entitled to cancel his order and the transaction within 14 days from the date of the transaction, or from receiving the disclosure document, whichever is later, provided that the cancellation is made up to 7 business days that are not rest days according to the service provision before the date of the service.

The company shall be entitled to charge cancellation fees in the amount of 5% of the transaction price or 100 shekels, whichever is lower, when canceling a transaction after these dates, and as long as the consumer does not meet the legal requirements, will incur payment of cancellation fees as follows: Cancellation one day before receiving the service – cancellation fees of 50% of the order cost will be deducted. Cancellation on the day of arrival will incur cancellation fees of 100% and in fact, the payment fees will not be refunded to the consumer.

Cancelation Policy :

A cancellation request shall be submitted to the company by a telephone message to cancel the service with the company’s offices or by submitting a cancellation notice at the company’s offices. A telephone message alone shall not constitute a cancellation notice according to the law, and the consumer must send a written notice in one of the above alternatives. In the case of cancellation due to a discrepancy between the details provided in the disclosure document and their actual implementation, or due to non-provision of the service on time, the company shall refund the consumer the full consideration actually paid. Cancellation not due to a discrepancy as mentioned above and/or not according to the provisions of these regulations, will result in a deduction of cancellation fees as follows: Cancellation from the date of placing the order – cancellation fees of 25% of the order cost will be deducted. Cancellation one day before receiving the service – cancellation fees of 50% of the order cost will be deducted. Cancellation performed on the day of arrival will incur cancellation fees of 100% and in fact, the payment fees will not be refunded to the consumer. On the site, inaccuracies or typographical errors may occur, as well as a mismatch of the colors of the products to their actual colors. In any case, the pictures on the site are for illustration only, and the consumer should verify the appearance of the service he is purchasing. When placing an order on the site and confirming that he has read the site’s regulations, the consumer confirms that the regulations in all their sections and subsections constitute a proper disclosure form for the consumer. Cancellation of an Order by the Site Operator The site operator is entitled to cancel any order and/or prevent a consumer from placing an order through the site, including by blocking them, including in any of the following cases, which do not constitute an exhaustive list: The consumer committed an illegal act and/or violated legal provisions concerning the use of the site; The consumer violated a condition of these regulations; The consumer provided misleading details at the time of registration and/or ordering and/or thereafter, in writing and/or by phone; The consumer committed an act or omission that could harm the site’s activity and/or anyone on its behalf and/or the proper functioning of the site and/or any of the service providers and/or any third party; In any case where a gross and clear error occurred in the product description, whether in the product’s price or in its description; Notice of order cancellation may be delivered to the customer by phone and/or in writing to the updated email address on the customer’s card; Upon cancellation, a refund will be made to the customer using the payment method with which the order was placed, according to the terms of the credit card company with which the payment was made. It is the customer’s responsibility to update the company regarding any change in their contact details, including residential address, email address, and phone number. Privacy Policy Privacy Policy. The use of the site is subject to the site’s privacy policy, which is an integral part of these regulations. Please read it carefully. It is clarified that upon registering for the site and also when performing an action on the site, you are entitled to agree to receive various messages, including advertising messages and service and system messages, from the site operator and/or anyone on its behalf. The consumer explicitly agrees to receive system messages, feedback, and service or other messages to the contact details provided when making their purchase on this site. Opt-out request according to the Communication Law: The consumer is entitled, at any time, to request to be removed from the distribution list of the site operator, including by clicking on the opt-out link at the bottom of each advertisement message sent to you by the site operator or by sending an opt-out request to the email address mentioned in section 17 35 below.

In such a case, no messages constituting advertising as defined by the law will be sent to the consumer. Opt-out request or review of information according to the Privacy Protection Law, 1981:

The consumer is entitled to request to review their details held by the site operator, it is clarified that the information is held for a limited period of one year only. The consumer is entitled to submit a request to correct the information and/or delete it. The site operator is entitled to correct the information or delete it. It is clarified that in the case of deletion, all records relating to the consumer will be deleted except for the deletion request itself and data about actions performed by the consumer on the site, including orders and tax receipts. Use of Information on the Site During registration to the site, site visitors are required to provide their personal details, including: first name, last name, email address, phone number.

Service and Treatment Warranty

The site does not provide any warranty for damages caused by services or treatments offered on the site. The site and its operators shall not be held liable for any direct or indirect damages, including physical, emotional, or financial, resulting from the use of services or treatments obtained through the site. Users are advised to use their discretion and consult with professionals before undergoing any service or treatment.

Privacy

The site takes standard precautions to maintain, as much as possible, the confidentiality of the information. The site commits to using the registered customer details solely for the operation of the site and to enable the completion of the purchase. The site will not sell or pass client data to third-party software or entities. Client information will be used exclusively for purposes related to the site’s services and transactions.

Ensure that this section is reviewed by your legal advisor to confirm its compliance with relevant laws and regulations, and that it aligns with your site’s privacy policy.